JackpotCity Casino - Player’s winnings are missing.

I was playing big bass 1000 and won two purple fishes in a row and my laptop died so I continued on my phone which I have done numerous times but my winnings were not there.

I have reached out to jackpot city and still have not heard a response since January 16.

I cannot upload the pictures or video to your site as it keeps saying upload failed.

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Dear Shanno,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident, along with any relevant communication to [email protected]?

Please understand that without any supporting evidence, we can’t proceed further with this case, as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika