JackpotCity Casino

Case summary

The player from Canada had lost over $3000 on her casino account due to frequent betting, which had been affecting her mental health. Despite having set a $50/week deposit limit, she had been able to exceed this when she had extra funds. We had extended the complaint timer by 7 days for the player to respond, but unfortunately, the player did not communicate further. As a result, we could not proceed with the investigation and had to reject the complaint.

Discussion

Private

ayep9595

Bronze

Canada

Private

2 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Veronika

Complaint Resolution Center Deputy Team Lead

Private

2 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

ayep9595

Bronze

Canada

Private

2 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

ayep9595

Bronze

Canada

Private

2 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Veronika

Complaint Resolution Center Deputy Team Lead

Private

2 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

ayep9595

Bronze

Canada

Private

2 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Veronika

Complaint Resolution Center Deputy Team Lead

Private

2 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Public

Veronika

Complaint Resolution Center Deputy Team Lead

Public

2 years ago

Dear ayep9595,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public

Veronika

Complaint Resolution Center Deputy Team Lead

Public

2 years ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.