iWild Casino

Case summary

The player from Poland questioned the casino about a discrepancy in his funds, as he had not withdrawn above the allowed level of 60€, yet 40€ was missing. He believed the casino was cheating customers. The complaint was rejected due to the player's lack of response to the Complaints Team's requests for further information, which prevented any investigation into the issue.

Discussion

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deniro72

Bronze

Poland

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1 year ago

I did not withdraw above the level to which the funds were reduced, i.e. 60€, so I ask where the 40€ came from?? You are cheating customers.

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Veronika

Complaint Resolution Center Deputy Team Lead

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1 year ago

Dear deniro72,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with iWild Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?

I will be waiting for your reply patiently.

Best regards,

Veronika

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Veronika

Complaint Resolution Center Deputy Team Lead

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1 year ago

Dear deniro72,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Veronika

Complaint Resolution Center Deputy Team Lead

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

iWild Casino - Player reports funds have been confiscated.

Player stopped responding

Amount: €59

Case summary