iWild Casino - Player deposited money but did not receive a bonus.

Hello,

I made a deposit and they didn't activate the daily promotion.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Was the bonus you wanted to activate available directly on the casino website, or was it offered only via Telegram?
• Did you contact the casino’s customer support after you realized that the bonus had not been credited to your account?
• Have you already started playing with your deposit, or is it still untouched in your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Pulgo54 and Casino Guru,

The player has several deposits on the date in question. Two deposit bonuses were issued to the player as selected with promo codes WELCOME at 08:36:13 UTC (69.66 bonus and 100 free spins, 4th and last deposit for this code) and FIRSTSTEP at 09:36:40 (21.95 bonus and 50 free spins). No other bonuses were activated on that day and another deposit of 22.2 EUR was made at 10:17:52 UTC without an active bonus code. The next bonus code was activated by the player at 14:26:34 UTC on January 16th and used successfully on January 17th at 13:25:25 UTC.

As such, all appropriate bonuses were issued to the player. We wish to remind the player that submitting a deposit does not entitle the player to the bonus unless a bonus is active and selected during deposit. Entered bonus codes are not retroactive.

Respectfully,

iWild Casino Representative.

Dear Pulgo54,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru