IviBet Casino - Player’s withdrawal is delayed.

Ivibet casino is refusing to process my withdrawal. I already sent them all the documents they requested and sent them multiple copy of my selfies.

I believe they are being unreasonable and unnecessarily delaying my withdrawal, I did my best to cooperate with their verification request, yet there's no progress . At this point, I feel that the verification process have become excessive, and I would appreciate your assistance in reviewing this matter. Thank you!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which documents have you submitted to the casino for account verification so far, and when exactly did you submit the most recent document?
• Have any of your documents been reviewed and approved by the casino's relevant department?
• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?
• When was the last time you communicated with the casino regarding your account verification? Have you been asked to submit any additional documents recently?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

• I submitted my ID, proof of address and selfies with my ID.
• Yes, some of my documents were approved by the casino.
• I played a slot game, and yes, I played with a bonus.
• My last communication with the casino was on June 25. And they asked me to send another selfie, even I already provided multiple selfies previously.

Thank you for your reply.

• Please forward me the most recent communication between you and the casino's customer support regarding the verification requests at veronika.f@casino.guru. Kindly also include any documents that have not yet been approved for KYC purposes.
• Additionally, please send me a link or a screenshot of the bonus you activated and played with to accumulate your winnings.

Thank you for your patience and cooperation.

Dear user1243,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.