IviBet Casino - Pelaajan kotiutus on viivästynyt.

Ivibet casino is refusing to process my withdrawal. I already sent them all the documents they requested and sent them multiple copy of my selfies.

I believe they are being unreasonable and unnecessarily delaying my withdrawal, I did my best to cooperate with their verification request, yet there's no progress . At this point, I feel that the verification process have become excessive, and I would appreciate your assistance in reviewing this matter. Thank you!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which documents have you submitted to the casino for account verification so far, and when exactly did you submit the most recent document?
• Have any of your documents been reviewed and approved by the casino's relevant department?
• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?
• When was the last time you communicated with the casino regarding your account verification? Have you been asked to submit any additional documents recently?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

• I submitted my ID, proof of address and selfies with my ID.
• Yes, some of my documents were approved by the casino.
• I played a slot game, and yes, I played with a bonus.
• My last communication with the casino was on June 25. And they asked me to send another selfie, even I already provided multiple selfies previously.

Thank you for your reply.

• Please forward me the most recent communication between you and the casino's customer support regarding the verification requests at veronika.f@casino.guru. Kindly also include any documents that have not yet been approved for KYC purposes.
• Additionally, please send me a link or a screenshot of the bonus you activated and played with to accumulate your winnings.

Thank you for your patience and cooperation.

Dear user1243,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru

We’ve reopened this complaint at the request of user1243. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear user1243,

• Please forward me the most recent communication between you and the casino's customer support regarding the verification requests at veronika.f@casino.guru. Kindly also include any documents that have not yet been approved for KYC purposes.
• Additionally, please send me a link or a screenshot of the bonus you activated and played with to accumulate your winnings.

Hi,

I've responded to the email you provided. Thank you!

Dear user1243

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear user1243,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite IviBet Casino representative to join this conversation.

Dear IviBet Casino,

Could you please provide clarification regarding this case? Please also include evidence if needed.

Thank you in advance.

Dear all,

Please note that the player is required to upload a new Selfie verification photo in better quality.

The selfie must clearly show both of the player's hands: one hand holding a sheet of paper with the required numbers (the information regarding these numbers was previously provided to the player), and the other hand holding their passport. All details visible on the passport must be clearly readable.

The last Selfie verification photo was uploaded by the player more than one month ago and was rejected with the reason: "Please upload a photo of the document in better quality, with all details clearly visible."

Since then, no further documents have been uploaded to the account. Additionally, there is currently no active withdrawal request on the account. The last withdrawal request was submitted on 2026-05-08 05:33:41 UTC and was cancelled on the same day with a request for the required documents.

Best regards,

IviBet Casino

Dear user1243,

Based on the casino’s response and the photographs provided, please upload one newly taken selfie directly through your casino account.

The photo must clearly show both of your hands: one holding your passport and the other holding the paper with the requested numbers. Please ensure that your face, both hands, the numbers, and all passport details are clearly visible and readable in the same photograph.

Please notify me, when you will be able to submit the new photograph based on casino's requirements. If it gets rejected again, please forward me the submitted photo and communication with the casino.

Thank you for your cooperation.

Ok. I will send the requested photo.

Dear user1243,

Please notify me, when you receive any update in your verification or withdrawal process.

Thank you.

Ok.

Dear user1243,

Have you received any update?

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, I submitted another selfie as requested by the casino, but unfortunately, it was rejected once again. This has become a very frustrating experience, and I’m honestly not sure what else they require from me.

Dear user1243,

Please forward me the rejected selfie to miroslava.d@casino.guru for review.

Thank you.

Hi Mirka, I've forwarded the selfies to the email. Thank you!