Instaspin Casino - Player's winnings have been confiscated.

I deposited £50 on 06/11/2024 and received 50 free spins bonus, I won £85 from the bonus and then began to wager with my balance fluctuating from £1,100 - £612. When i was at £612 i had completed 95% of the wagering requirements then next thing I know my balance is went from £612 to £24. I have contacted the casino numerous times and have just been told it has been passed to the technical team, but I am confident I will not receive those funds back.

Dear brandonmatthewp98,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Instaspin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share a screenshot of the bonus you activated and played?
• Was a maximum limit imposed on the winnings from the bonus?
• Has the casino acknowledged an error in how the winnings from the bonus were capped?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear brandonmatthewp98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.