Gxmble Casino - Player’s winnings have been confiscated.

Gxmble - Account blocked and €291 in winnings confiscated after successful KYC verification.

I am filing this complaint against Gxmble Casino for the unfair confiscation of my winnings (€251) and the subsequent blocking of my account.

Details of the case:

Deposit: I deposited €40 on February 20th, 2026.

Winnings & Withdrawal: After playing according to the rules, I requested a withdrawal of €291 (my €40 deposit + €251 in winnings) on February 20th.

Verification (KYC): The casino requested my ID and bank statements. I provided everything, and my account was fully verified by their team.

The Problem: Immediately after verification, my account was blocked. When I contacted support, an agent named "George" told me they would only refund my €40 deposit and confiscate my €251 winnings without providing any valid reason or proof of rule violation.

Bad Faith Evidence:

The casino continues to send me aggressive marketing via SMS and email (received on Feb 26th and 27th) asking me to deposit more money, even though my account is supposedly "blocked".

Their Terms and Conditions are incomplete (section 1.2 is empty), which shows a lack of transparency.

I have attempted to contact their license provider, but the official email address (complaints@gaminglicence.com) is failing to receive messages.

Resolution requested: I demand the full payment of my €291. I have played fairly, my identity is verified, and the casino is simply refusing to pay a legitimate win.

I have additional evidence, including screenshots of the incomplete Terms and Conditions (section 1.2) and further marketing communications, which I can provide as soon as a moderator is assigned to this case

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

What types of games did you play to accumulate your winnings? Were they slots, live casino games, or did you place bets on sports?

Did you accumulate your winnings with or without a bonus?

Could you please forward me the complete email you received from the casino after your account was blocked? My email address is veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika