Gransino Casino - Player’s withdrawal request has been delayed.

Dear Sir/Madam,

I am writing to request your assistance regarding an issue I am experiencing with an online casino, grandsino.com.

I submitted a withdrawal request of €500, which has now been pending for 2 weeks. According to their stated policy, withdrawals should be approved within 72 hours, counted from the next working day. However, I have already waited well beyond that timeframe.

Since the delay began, I have contacted customer support daily. Initially, I was told to be patient as my request was being processed and prioritized by the finance department. After a few days, they informed me that due to a high volume of withdrawal requests, approvals were delayed.

Two days ago, I sent a formal complaint via email asking for a clear explanation and a specific timeline for when I would receive my funds. They replied to my complaint email stating that my withdrawal is currently being processed. However, since then nothing has changed and the withdrawal is still pending

In my most recent live chat, the conversation was closed by their support team before I had the opportunity to respond, which has raised serious concerns for me about the legitimacy of the situation.

At this point, I am worried that I may not receive my money. If there are any steps you can take or advice you can provide to help me recover my funds, I would be extremely grateful.

Thank you in advance for your time and support.

Kind regards,

[Redacted]

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila