The player from Switzerland requested assistance with a withdrawal issue at Goodman Casino, where a $2,188.83 USD withdrawal request made on June 5, 2025, remained unprocessed. Despite having submitted all required verification documents, the casino demanded a bank statement with sensitive information that the player's bank could not provide. The Complaints Team attempted to engage with the player for further information, but due to a lack of response, the complaint was closed at that time. The player retained the option to reopen the complaint in the future.
GoodMan Casino - Player faces delayed funds due to account verification issues.
Closed
Our verdict
Player stopped responding
Amount: $2,188
GoodMan Casino
Safety Index:Above averageCase summary
Discussion
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6 months ago
Dear johnmaison2000,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GoodMan Casino.
Please note that the screenshot you submitted seems to be from your bank application; it's not a withdrawal request screenshot.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your casino account accessible to you? Can you log in?
- Could you please share with me your communication with the casino requesting the bank information containing the full bank card number? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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6 months ago
Dear johnmaison2000,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
