Goldspin Casino - Player's account access is restricted.

Good evening, I have 3600 euros in the goldspin casino and now suddenly I can't access it because it says they don't accept people from my country.

Dear tevezzz80,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

To better understand your situation, could you please provide answers to the following questions:

• When did you first notice that you were unable to access your account?
• Could you send me a screenshot of the error message you see when trying to access the casino website?
• Have you received any communication from the casino stating that players from your country are no longer accepted?
• Have you contacted the casino’s customer support at support@goldspin.com after discovering that you couldn’t access your account?
• Have you ever used a VPN or any IP-masking software to change your location while accessing the casino?

Thank you in advance for your reply. I hope we’ll be able to assist you in resolving this matter as soon as possible.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Dear tevezzz80,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.