The player from Germany had requested self-exclusion due to gambling addiction on December 17th. She sought a refund of her recent deposit, as she felt that self-protection measures had not been respected. The complaint was resolved with the involvement of the casino's support team, and the issue was marked as resolved by the Complaints Team. The player was encouraged to avoid further gambling and was offered assistance should any future issues arise.
Goldspin Casino - Player requests refund after self-exclusion delay.
Resolved
Our verdict
Case closed
Amount: €115
Goldspin Casino
Safety Index:HighCase summary
Discussion
Public
Public
yesterday
Dear Jason12,
We're glad to hear that your issue has been resolved, and once again would like to thank the support team over at Goldspin Casino for their involvement in the mediation process. We'll go ahead and mark the complaint as 'resolved' in our system. I sincerely hope you won't have to reach out to us again, and that you’ll able to leave the casino gaming behind, as you’ve intended in the past. However, if you ever encounter any issues with this or any other casino in the future, feel free to reach out to our Complaint Resolution Center. We're always here to help!
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Martin
Casino.Guru
