Goldbet Casino - Player states withdrawal was rejected due to reactivation of a supposedly closed account.

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Dear paulvidi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To help us understand your situation better and assist you effectively, could you please clarify the following:

• On what exact date did the casino confirm your self-exclusion, and how was this confirmation communicated? Please forward this proof to jean.s@casino.guru.
• After the confirmation, were you still able to log in to your account at any time before receiving the reactivation emails?
• You received promotions encouraging you to reactivate your account. Could you please post a screenshot of those said promotions?
• When you tapped the link in the promotional email, were you automatically logged in, or did the platform ask for your credentials?
• Did you have to do KYC verification after reactivating your account?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue.

Best regards,

Jean