Goldbet Casino - Player's withdrawal request is delayed due to verification issues.

After changing my ATM card, Goldbet rejected my withdrawal and requested another KYC verification. This has been going on for 10 days, with the documents sent twice. I'm being dismissed with messages saying "my case is being forwarded for urgent consideration," and this continues each time.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Has your previous ATM card already been reviewed and approved by the casino during the verification process?
• Have you used your new ATM card to deposit funds into this casino, or do you intend to use it only for withdrawing your winnings?
• Which documents have you submitted to the casino for the verification of this card?
• Has the casino approved all your other identity documents during the KYC process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika