The player from Belgium faced issues with a pending withdrawal of €750 due to his main account being locked for having a second, unused account. He requested the closure of the duplicate account, reactivation of his main account, and processing of his withdrawal while expressing willingness to cooperate with any verification needed. The issue was resolved by confirming that the player's creation of multiple accounts to exploit promotional offers was a violation of the casino's terms and conditions, leading to the complaint being closed without further assistance.
Goldbet Casino - Player’s withdrawal is delayed due to account lock.
Closed
Our verdict
Unjustified complaint
Amount: €750
Goldbet Casino
Safety Index:Very lowCase summary
Discussion
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5 months ago
Dear Goldenbet Support,
I am contacting you regarding my main account and a pending withdrawal of €750. My account was recently locked, and I was informed it is due to the existence of a second account.
I would like to clarify:
I created a second account on 15 September 2025, but it was never used for deposits, gameplay, or bonuses, except some free spins which yielded nothing.
I have always played fairly and exclusively on my main account.
Last week, I successfully withdrew €40 (22september) from my main account without any issues.
I kindly request that you:
1. Close the unused duplicate account.
2. Reactivate my main account.
3. Release my pending withdrawal of €750.
I am fully willing to cooperate with any verification (KYC) required. All communication and proof of deposits can be provided if needed.
Thank you in advance for your prompt response and assistance.
Best regards,
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5 months ago
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Dear Crunz,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- What was the reason for creating a duplicate account?
- To ensure accuracy, could you please provide a link to the casino regarding which you wish to file a complaint?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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5 months ago
Hello ,
https://gbet6.xyz/?
This is the link to the casino that i have this dispute with,
I only played slots, maybe a few live casino shows but mainly slots.
Not entirely sure to be honest but i assume i wanted to use the no deposit sing up bonus,
Wich did not work btw because you need to verify your phone number.
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4 months ago
Dear Crunz,
We have reviewed your case and as you have previously stated, you created multiple accounts to utilize the new player free spins promotion. Please be aware that such promotions are intended for new players only, and creating multiple accounts to circumvent this policy is a violation of casino terms and conditions.
While we understand that you may not have intended to gain an unfair advantage, the use of multiple accounts to access promotional offers is a serious breach of casino rules. As such, we are unable to assist you further with this complaint.
We regret that we cannot provide a more favorable outcome in this instance. However, we encourage you to contact us in the future should you encounter any issues with other online casinos.
With this, we consider your complaint closed.
Best regards,
Katarina
