Goldbet Casino - Player's been accused of opening multiple accounts.

I've been registered for about six months now, making deposits but never withdrawing. Everything was fine, but yesterday I withdrew for the first time. First, they canceled it and requested a KYC verification. I did it, passed it, and they said everything was fine, you can withdraw. I withdrew again, and about five hours later, I received an email saying I had a duplicate. HELP ME SEE THIS AND LOOK FOR IT. I know of two other cases where people were scammed and blocked in the same way.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Do I understand correctly that ₴7000 (dispute value) is being held in your casino account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

Thank you in advance for your reply.

Best regards,

Kristina

Good afternoon, look, I won, there was no bonus from the deposit, and for registering with one IP, I can say with 100% certainty that my wife is registered and is civilized, but she registered before we started living together, and I live in a building with 6 apartments where there is one Internet distribution for everyone, so anything can happen.

As for games, I mostly focus on rooftop games. Thanks for the help.

Dear Temko122683,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice of Goldbet Casino to ignore us completely in our attempts to mediate any kind of issue.

Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.