Goldbet Casino - Player's been accused of opening multiple accounts.

I've been registered for about six months now, making deposits but never withdrawing. Everything was fine, but yesterday I withdrew for the first time. First, they canceled it and requested a KYC verification. I did it, passed it, and they said everything was fine, you can withdraw. I withdrew again, and about five hours later, I received an email saying I had a duplicate. HELP ME SEE THIS AND LOOK FOR IT. I know of two other cases where people were scammed and blocked in the same way.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Do I understand correctly that ₴7000 (dispute value) is being held in your casino account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

Thank you in advance for your reply.

Best regards,

Kristina