Goldbet Casino - Player's account is closed without clear reason.

I created and used only one personal account with my own information and payment method.

After I won money and attempted to withdraw, my withdrawal requests started failing with the message that the transaction was declined by the bank. However, the same Swedbank card works for withdrawals on other casinos.

Shortly after this:

I was logged out of my account,

login stopped working,

password reset stopped working,

and support later accused me of violating duplicate-account rules and permanently banned my account.

I requested clarification and evidence but only received generic/template responses. Since May 9, support has stopped responding entirely.

I would like:

clarification regarding my remaining balance and withdrawal,

the specific evidence used for the restriction,

and a proper review of my case.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Goldbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your response.

I created my account on April 3rd, 2026. I only played slot games.

My balance was 62 EUR in total. Around 52 EUR came from winnings after completing the wagering requirements from a bonus that did not require a deposit to claim. The remaining 10 EUR was my own deposited money, which I deposited in order to be able to withdraw my balance. I also completed the wagering requirements connected to the first deposit bonus.

All 62 EUR was shown as real withdrawable balance, not bonus balance.

My first withdrawal attempts were around May 6th or May 7th. The withdrawal failed with a message saying that the transaction was declined by the bank, even though the same Swedbank card works on other casinos.

Around May 9th, I was logged out of my account and could no longer log in. Password reset also stopped working. Later, the casino informed me that my account had been permanently restricted for alleged duplicate-account violations.

I requested clarification and evidence several times but mostly received generic responses and eventually stopped receiving replies.

I will also provide screenshots and communication with the casino regarding the restriction and withdrawal issue.

I have also sent screenshots and supporting communication to your email address for review.

Dear Player,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice of Goldbet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help. The casino can reopen this complaint anytime.