The player from Estonia has his account banned by Goldbet for a "duplicate account rule," despite only having one account. He corrected his name after verifying his identity and successfully made a withdrawal for €20, but his €500 withdrawal request triggered the ban. He believes this is a mistake and seeks a review of his account.
Goldbet Casino - Player’s account is closed due to alleged duplication.
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Waiting for Casino Guru to reply
6d 23h 18m 27s
Goldbet Casino
Safety Index:Very lowCase summary
Discussion
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11 hours ago
Casino: Goldbet
My account was banned for a "duplicate account rule", but I only have one account.
When I registered, my last name was written incorrectly, but I verified my identity by sending a selfie and my ID card. After that my name was corrected and my account was approved.
I deposited €10 of my own money and played. I won around €500 and requested a withdrawal. The casino already paid my earlier €20 withdrawal, but when I requested €500 my account was suddenly banned for a duplicate account rule.
I have never created another account and I did not try to break any rules. I believe this is a mistake and I ask the casino to review my account again and resolve this fairly.
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1 hour ago
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1 hour ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- You mentioned that your last name was entered incorrectly during registration. Could you please explain what the mistake was and how it was later corrected? Do you have any evidence (for example chat transcripts or emails) confirming that the casino support team corrected the error and that your account was successfully verified afterwards?
- Has anyone else in your household, workplace, or using the same internet connection ever created or accessed an account at this casino?
- Have you ever used any VPN or other IP-masking software while accessing the casino website?
- What types of games did you play to accumulate your winnings?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
