The player from Romania faces account blocking and the seizure of 1,316.70 RON following a withdrawal request at goldbet04.com. The casino cites a "Duplicate Account" due to shared public IP addresses, which he disputes, claiming he only has one account. Despite offering to verify his identity, he receives only automated responses and requests a manual review of his case.
Goldbet Casino - Player’s account is closed and funds are confiscated.
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Goldbet Casino
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Public
Public
3 days ago
I am a student at Universitatea Politehnica București living in a campus dormitory. I am filing a complaint against the casino goldbet04.com (mirror site) for blocking my account and seizing 1,316.70 RON after I requested a withdrawal.
The casino claims I have a "Duplicate Account" under Section 3.3. This is a false flag caused by the fact that I share a public IP address with hundreds of other students on the university Wi-Fi network. I have only ever opened one account in my name.
Important events:
On May 10th, I won and tried to withdraw my funds.
The casino asked me to make a "verification deposit" of 51 RON to verify my Revolut account.
Immediately after I deposited the 51 RON from my personal Revolut account (which is in my legal name), the casino banned me and refused to pay my winnings or refund my deposits.
I have offered to provide my ID and my university housing contract to prove my unique identity, but the casino only sends automated responses. I am requesting that CasinoGuru help me get a manual review of my case.
Public
Public
19 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
19 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- What types of games did you play to accumulate your winnings?
- Did you accumulate your winnings with or without a bonus?
- Have you entered the correct personal information in your casino profile that matches the identity documents you submitted to the casino for KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
