Goldbet Casino - Player’s account is closed and funds are confiscated.

I am a student at Universitatea Politehnica București living in a campus dormitory. I am filing a complaint against the casino goldbet04.com (mirror site) for blocking my account and seizing 1,316.70 RON after I requested a withdrawal.

The casino claims I have a "Duplicate Account" under Section 3.3. This is a false flag caused by the fact that I share a public IP address with hundreds of other students on the university Wi-Fi network. I have only ever opened one account in my name.

Important events:

On May 10th, I won and tried to withdraw my funds.

The casino asked me to make a "verification deposit" of 51 RON to verify my Revolut account.

Immediately after I deposited the 51 RON from my personal Revolut account (which is in my legal name), the casino banned me and refused to pay my winnings or refund my deposits.

I have offered to provide my ID and my university housing contract to prove my unique identity, but the casino only sends automated responses. I am requesting that CasinoGuru help me get a manual review of my case.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings?
• Did you accumulate your winnings with or without a bonus?
• Have you entered the correct personal information in your casino profile that matches the identity documents you submitted to the casino for KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

Thank you for the follow-up. Here are the details regarding my play:

Games Played: I primarily played slots. Most of my final winnings were accumulated on 'Wanted Dead or a Wild' where I purchased 'special spins' (bonus buys) after completing my wagering requirements.

Bonus Usage: Yes, I played using a bonus of approximately 123 lei. I successfully completed the wagering requirement of 880 lei.

Personal Info: Yes, all my profile information matches my KYC documents exactly.

The current issue is that the system is asking for a 'verification deposit' of roughly 22.15 lei to allow a withdrawal, but the minimum deposit allowed on the site is 51 lei (approx. €10). I have used many bonuses on this account in the past without issues, but this is my first attempt to withdraw a significant amount (1,300 lei).

Dear Hyperion,

Unfortunately, I would like to inform you that since this casino has 30+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice of Goldbet Casino to ignore us completely in our attempts to mediate any kind of issue.

Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in number. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Best regards

Veronika

Casino.Guru