Goldbet Casino - Player’s account is closed after winnings.

Account blocked after winning €1322.60 from real balance – Unfair "Duplicate Account" claim and deposit request.

Opis (Description / Message):

I am filing this complaint against [Nazwa strony, np. Goldlivo / Goldbetio] regarding the unfair blocking of my account and the confiscation of my funds.

Details of the situation:

• Balance: I won €1322.60 playing with my real cash balance. I did not use any bonus funds for these winnings.

• Previous History: I have been an active user, making multiple deposits and even one successful withdrawal of €30 previously. This proves my payment method and identity were already accepted by the operator.

• The Issue: Immediately after I hit a larger win, my account was blocked. When I contacted support, I was told I violated Rule 3.3 (Duplicate Account).

• The Extortion Attempt: The "Head of Support" (Anna) sent me an email stating that to "confirm my primary account" and unblock my funds, I must make another deposit.

My arguments:

1. I do not have any other accounts. This is a false accusation used only when I attempted to withdraw a larger sum.

2. Requesting a deposit to "verify" or "unblock" an account that has already been used for deposits and withdrawals is a highly suspicious practice and a violation of fair gaming standards.

3. The casino is trying to use a "bonus eligibility" rule as a pretext to withhold real cash winnings.

Desired Outcome:

I want my account to be unblocked and my full balance of €1322.60 to be made available for withdrawal without any further deposit requirements.

Important notice:

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila