Goldbet Casino - Player’s account has been restricted with missing funds.

I am submitting this complaint regarding approximately €1,850 that disappeared from my Goldbet account.

Over the last few months, I deposited approximately €1,000 in total. My last deposit was around €230. After playing, I won approximately €1,850 and attempted to withdraw my funds.

All of my withdrawal requests were declined. I tried several times with different withdrawal amounts, but every request was rejected.

Shortly after these withdrawal attempts, my account was restricted/blocked. Before this happened, I had already completed the casino's KYC verification process, including email verification, passport verification and a selfie with my passport.

I contacted support multiple times. In one email, Goldbet referred to my remaining balance of approximately €2,000 and informed me about the withdrawal procedure. Later, I received a message stating that the balance of my account was €0.

The casino has never provided a clear explanation of:

Why all withdrawal requests were declined.

Why my account was restricted.

What happened to the funds that were in my account.

Why they first referred to my remaining balance and later claimed the balance was zero.

I have evidence of:

Deposits made to the casino.

Declined withdrawal requests.

Completed KYC verification.

Email correspondence with Goldbet.

Messages referring to my remaining balance and later stating that my balance was €0.

Important notice:

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Is there any chance that someone from your household or using the same IP also created an account at this casino?
• Did you accumulate your winnings with or without an active bonus?
• Have you entered all the information correctly during the registration process?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila