Goldbet Casino - Player's account has been closed with allegations.

My account was blocked during a withdrawal request. The casino claims I violated section 3.3 (duplicate accounts), which is completely false. I have only one account and I use a private connection.

Most alarmingly, the casino sent me an email stating that I must make an additional deposit to "confirm my primary account" before they can remove the alleged duplicate. This looks like an extortion attempt. They refuse to verify my identity via standard KYC (ID documents) and are demanding more money instead.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear usmis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Exactly as described, they did not let me do KYC, they just blocked the account and demanded another payment to delete the multi-account that never existed!

I'm 100% sure no one from my house or IP opened a second account, the funds in the account were not in the form of a bonus, but a clean balance, and when withdrawing, they didn't ask me for KYC, they just blocked me immediately and demanded an additional payment.

Dear Player,

Unfortunately, I would like to inform you that since this casino has 20+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Goldbet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.