Goldbet Casino - Player's account has been closed with allegations.

My account was blocked during a withdrawal request. The casino claims I violated section 3.3 (duplicate accounts), which is completely false. I have only one account and I use a private connection.

Most alarmingly, the casino sent me an email stating that I must make an additional deposit to "confirm my primary account" before they can remove the alleged duplicate. This looks like an extortion attempt. They refuse to verify my identity via standard KYC (ID documents) and are demanding more money instead.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear usmis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila