Goldbet Casino - Player's account has been closed unexpectedly.

I registered an account at Goldbet04.com and received a welcome bonus. I completed all wagering requirements successfully, and the bonus balance was converted into real money.

After that, I continued playing normally and also made an additional deposit of 500 UAH in order to verify my payment card and complete KYC verification. My verification was approved successfully.

When I requested a withdrawal, my payment was rejected and shortly after my account was blocked.

The casino later referred to "duplicate account" rules, but I had only one account and did not intentionally violate any rules. I was never warned before, and my account remained active during bonus wagering and KYC verification.

Currently, 3500 UAH remains locked on my account.

I contacted support multiple times, but they either ignore my messages or provide only generic responses without explaining the exact reason for the block or providing evidence.

I request:

- a manual review of my case,

- a clear explanation of the alleged violation,

- and withdrawal of my remaining balance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Wizzle001,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can fully understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please let me know which documents you have provided for verification?
• Could you please advise how long you were a player at the casino and when exactly your account was blocked?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean