GoldBet Casino - Player's account has been closed.

I am writing to file a formal complaint against Goldbet Casino regarding my account closure and the refusal to pay out my winnings.

My account, unfortunly.. I think so forget fully verified... Because I Don't find this mail, But I want repair this, I requested a withdrawal of 900 zł, but shortly after, my account was blocked without any clear explanation. I have not violated any Terms and Conditions. I did not use multiple accounts. I'm a honest person. I install the aplication and think so the end...

I have contacted the casino's support multiple times, but I only received vague responses or no response at all. I am requesting your assistance in mediating this dispute and helping me recover my funds.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please confirm whether you filled out your personal information fully and truthfully when registering at this casino?
• Did you provide all the correct details, including your country of residence, full name, and address?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Is there any possibility that someone from your household, or using the same IP address, also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika