Goldbet Casino - Player’s account has been closed, and winnings confiscated.

Hello,

I would like to file a complaint against Golden Lion Casino (GoldBet Lion) regarding the unjust closure of my account and confiscation of my winnings.

Here are the details of my case:

I deposited €20, which I lost.

After that, the casino granted me a no-deposit bonus.

Using this bonus, I legitimately won €300.

When I requested a withdrawal, my account was suddenly closed.

The reason given was an alleged "duplicate account."

I want to clearly state that I have only ever created and used one account on this platform.

I contacted the casino multiple times and requested evidence (IP match, device, payment method, etc.), but they refused to provide any proof and simply stated that their decision was final.

Important points:

No evidence of duplicate account has been provided

My winnings were obtained fairly

The casino stopped responding after my last request

My balance of €300 has been confiscated without justification

I am willing to fully cooperate and provide any documents necessary to verify my identity and confirm that I am the sole account holder.

I kindly ask Casino Guru to review this case and assist in reaching a fair resolution.

Thank you.

Best regards,

Important notice:

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If anything seems suspicious, contact us directly.

Stay safe.

Dear Mcldzer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Dear Attila,

Thank you for your response.

I would like to clarify the following:

- No one from my household or using the same IP address has created or used an account on this casino. I am the only person who has accessed and used my account.

- I confirm that I have successfully completed the KYC verification process.

- I have never used any VPN or IP-masking software while accessing the casino website.

I am fully willing to cooperate and provide any additional information if required.

Thank you for your assistance in resolving this matter.

Best regards, 

Mcldzer

Dear Mcldzer, thank you for your response. May I kindly ask you to confirm whether you have utilized a payment method that is registered in your own name for the deposits made in this casino? Additionally, could you please verify if all the information provided during the registration process was entered truthfully?

Thank you in advance for your reply.

Dear Attila,

Thank you for your message.

I confirm that I have only used a payment method registered in my own name for all transactions made on the casino.

I also confirm that all the information provided during the registration process was accurate and entered truthfully.

Please let me know if any additional information is required.

Best regards,

Mcldzer

Thank you for your reply. Unfortunately, I would like to inform you that since this casino has 10 cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Goldbet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help.

The casino can reopen this complaint any time.