Goldbet Casino - Player’s account has been closed, and winnings confiscated.

Hello,

I would like to file a complaint against Golden Lion Casino (GoldBet Lion) regarding the unjust closure of my account and confiscation of my winnings.

Here are the details of my case:

I deposited €20, which I lost.

After that, the casino granted me a no-deposit bonus.

Using this bonus, I legitimately won €300.

When I requested a withdrawal, my account was suddenly closed.

The reason given was an alleged "duplicate account."

I want to clearly state that I have only ever created and used one account on this platform.

I contacted the casino multiple times and requested evidence (IP match, device, payment method, etc.), but they refused to provide any proof and simply stated that their decision was final.

Important points:

No evidence of duplicate account has been provided

My winnings were obtained fairly

The casino stopped responding after my last request

My balance of €300 has been confiscated without justification

I am willing to fully cooperate and provide any documents necessary to verify my identity and confirm that I am the sole account holder.

I kindly ask Casino Guru to review this case and assist in reaching a fair resolution.

Thank you.

Best regards,

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Mcldzer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila