Goldbet Casino - Player's account has been blocked with no evidence.

My account was fully verified (KYC completed), and I successfully made a previous withdrawal.

However, when I attempted to withdraw a larger amount (€1117), my account was suddenly blocked.

The casino claims that I have a "duplicate account", but they have not provided any evidence to support this claim despite multiple requests.

I confirm that I have only one account and have not violated any terms and conditions.

Additionally, I was asked by support to make another deposit in order to "unlock" my account and proceed with the withdrawal. This is highly concerning and resembles an advance-fee practice.

If there was any issue with my account, it should have been identified during the KYC verification process or before allowing previous withdrawals.

I have full documentation of this case, including screenshots of:

completed KYC verification

account blockage

request for an additional deposit

I kindly request your assistance in resolving this issue and ensuring that my funds are paid out

The casino repeatedly sends generic copy-paste responses quoting their terms and conditions, without addressing my case specifically and without providing any concrete evidence.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Artur1990,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please share a screenshot confirming you passed KYC? Which documents were you asked to supply during the process?
• Have you accumulated your winnings with the help of a bonus?

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your message.

No, I confirm that I am the only person using this account. No one from my household or using the same IP address has created another account.

My account was fully verified (KYC completed). During the verification process, I was asked to provide photos of both sides of my ID card and a selfie. The verification was successfully completed, and I was able to make a previous withdrawal.

My winnings were obtained through normal gameplay using my own deposited funds. I did not use any bonus when the withdrawal was requested.

Despite this, my account was blocked and the casino has not provided any evidence. Additionally, I was asked to make another deposit to unlock my account, which raises serious concerns.

I have provided all available evidence.

Kind regards

I have noticed many similar complaints online regarding duplicate account accusations without evidence

Dear Player,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice of Goldbet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.