Goldbet Casino - Player requests refund after account closure.

Title: Goldbet refuses to refund $116.33 balance after failed withdrawal

Complaint: My account (sebastianbrokken@hotmail.com) was closed as a duplicate. While I accept the closure, Goldbet is refusing to refund my remaining balance of $116.33.

On March 22, an automated withdrawal attempt was DECLINED because the system tried to send it to a household account (NL87 REVO...) instead of my personal account. I have provided Goldbet with the official "DECLINED" notification and PDF bank statements proving the money never arrived.

Despite this, Goldbet's support team only sends automated replies about the account ban, completely ignoring the fact that they are holding my personal money. They have no legal grounds to confiscate this balance. I request a manual refund to my personal IBAN (ES94 0073...).

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Dear Whipsplash00,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas