Goldbet Casino - Player experiences scamming and frozen games.

Games randomly freeze kicks me out etc. Clearing cookies and using really good internet have no effect! This casino should not exist. They operate without license and live wins are small asf. They scammed from me 300€ atleast. Last scam they pulled on me was yesterday, after i made deposit. I got 2€ no deposit bonus. I accepted it. And cancelled it basically same time. And after that they stole 10€ from my real money i deposited before.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you cancel the €2 bonus immediately after receiving it, or did you make any spins with it? If possible, could you please send me a link or a screenshot of this bonus?
• Was this bonus added directly to your deposit, or did you receive it some time after depositing as a free, no-deposit-related bonus?
• Regarding the freezing games, I understand that this is very unpleasant for the player’s experience. However, if no balance was unjustly voided due to technical issues, and if there is no discrepancy between the game result and your gaming history, we are not able to request compensation from the casino for lagging gameplay.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika