GojiCasino - Player faces withdrawal issues due to country restrictions.

I saw review, it says players accepted from Bulgaria, i register, select my country, and fill all details, i send documents for verification, and same time i deposit, and activate the bonus, then i wager it, and after that my balance goes from 400eur to 200eur because they have max cashout, is all okay, BUT wen i open the chat, i got instant message from bot chat that says my country is restricted!

Check video, the chat is always 24/7 live with the same person who pretends is not a bot, but it is!

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Dear Slots_Winner,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me a few questions so I better understand the situation.

• Could you please specify if you used any VPN or IP-masking software to alter your true location while accessing the casino website?
• Had your account blocked after your communication with live chat? When was your account blocked?
• During your conversation with live chat, she mentioned that you can withdraw your money. Could you please specify how much money were you allowed to withdraw?

I hope we will be able to help you to resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Could you please specify if you used any VPN or IP-masking software to alter your true location while accessing the casino website? - I access site from Bulgaria.

Had your account blocked after your communication with live chat? - No is not blocked, also they still answer like a bot same thing, and they told me we will send your money in a hour, but now is over 24h and still nothing on my wallet, i pay with crypto.

When was your account blocked? - is blocked after few hours wen im asking for withdraw, i contact via email also, and they never answer!

During your conversation with live chat, she mentioned that you can withdraw your money. Could you please specify how much money were you allowed to withdraw? - Max cashout is 198eur, i won 400, and wen wager is done is reduced to 200.

HERE -> ALSO SAYS is allowed country, and they told me on casinoguru info is wrong but you dont have them right?

Contact with them right now

They answer same thing like a day ago, this is just a bot who answer all the time the same, and they never answer on email....

Thank you for the additional information.

I understand your frustration, especially as you were able to select Bulgaria during registration before later being informed that your country is restricted. I checked this myself and I can see that Bulgaria is in the list of countries during account registration.

However, I would like to point out that casino reviews and informational pages should not be relied upon as the sole source of information regarding player eligibility. Reviews may not always be updated immediately when a casino changes its policies or restricted jurisdictions. For this reason, players should always refer to the casino's Terms and Conditions, which constitute the binding agreement between the player and the casino.

After reviewing Goji Casino's Terms and Conditions, I found that Bulgaria is explicitly listed among the restricted countries.

We are unable to accept accounts or offer any of our products or services to clients resident in the following countries: American Samoa, Anguilla, Antigua and Barbuda, Aruba, Australia, Austria, Belize, Bermuda, Bonaire, Sint Eustatius and Saba, British Indian Ocean Territory, British Virgin Islands, Bulgaria, Cayman Islands, Comoros, Curaçao, Cyprus, Falkland Islands, France, French Guiana, French Polynesia, Germany, Gibraltar, Guadeloupe, Guam, Guernsey, Iran, Jersey, Latvia, Martinique, Mayotte, Montserrat, Myanmar, Netherlands, New Caledonia, North Korea, Northern Mariana Islands, Pitcairn, Puerto Rico, Réunion, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Sint Maarten, Solomon Islands, Spain, Turks and Caicos Islands, Tuvalu, United Kingdom, United States Minor Outlying Islands, United States of America, U.S. Virgin Islands, Wallis and Futuna, all FATF Blacklisted countries, Sanctioned countries, and/or any other jurisdictions deemed excluded by the Anjouan Offshore Financial Authority.

That said, the fact that the casino allowed registration, deposits, and gameplay despite the country restriction is something we will continue to discuss with the casino.

• In the meantime, please let us know whether you have received your withdrawal or any further communication from the casino since your last update.
• Please clarify another important detail. Were you able to complete account verification?

I look forward to your reply.

Yeah they allow to register, accept deposits, i wager the bonus, and got scammed in the end!

Also the chat bot in the casino where repeats same thing told me they will refund my deposit, i find the team in discord, and asking for refund, but the team is actually an african student living in small room, and he ban me from discord, they are litterrally scammers!!!

I dont think you will do anything, and if i am right, just delete my casinoguru account and my posts, because i expose so much personal information here, like my name, email, and i will receive even more scam emails like this, i receive email from this casino, and i just decide to register, they send emails, to restricted countries!!!!!!!!

Could you please give an update if you were able to receive your withdrawals, as the chat support had told you?

This is not clear to me. Were you allowed to withdraw your winnings from the bonus of 200 or just a refund of your deposit?

Max cashout is 198, but they block me, and refuse to pay 💸 and my deposit is 22$ they told me you are from restricted country and we will refund the deposit, but theh don't, they just send me email to register and scam me!

Dear Slots_Winner,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation; however, this one has 5+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for GojiCasino to ignore us completely in our attempts to mediate any kind of issue. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any issues have died as complaints have grown in number. We strictly recommend staying away from GojiCasino. I wish I could be of more help.

In the meantime, I recommend contacting the Anjouan Offshore Finance Authority (AOFA), also known as Anjouan Gaming, by submitting a complaint through the license badge displayed in the footer of the casino’s website. Regulators often have additional tools and authority to assist players in such situations.

For guidance on how to effectively submit your complaint to the regulator, you can find helpful information in this article.

I’m truly sorry that I couldn’t provide a more favorable resolution this time.

The casino can reopen this complaint anytime.

Best regards,

Jean