HomeComplaintsGojiCasino - Player faces withdrawal issues due to country restrictions.

GojiCasino - Player faces withdrawal issues due to country restrictions.

Opened
Current status

Waiting for Casino Guru to reply

6d 22h 59m 37s

GojiCasino
Safety Index 4.8 Low

Case summary

The player from Bulgaria registers at the casino, submits documents for verification, and completes a deposit while activating a bonus. However, after wagering, he discovers his country is restricted, despite initially being accepted during registration, and experiences issues with the support chat, suspecting it is a bot.

Public
Public
11 hours ago

I saw review, it says players accepted from Bulgaria, i register, select my country, and fill all details, i send documents for verification, and same time i deposit, and activate the bonus, then i wager it, and after that my balance goes from 400eur to 200eur because they have max cashout, is all okay, BUT wen i open the chat, i got instant message from bot chat that says my country is restricted!

Check video, the chat is always 24/7 live with the same person who pretends is not a bot, but it is!

Public
Public
1 hour ago

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Public
Public
1 hour ago

Dear Slots_Winner,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me a few questions so I better understand the situation.

  • Could you please specify if you used any VPN or IP-masking software to alter your true location while accessing the casino website?
  • Had your account blocked after your communication with live chat? When was your account blocked?
  • During your conversation with live chat, she mentioned that you can withdraw your money. Could you please specify how much money were you allowed to withdraw?

I hope we will be able to help you to resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean


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1 hour ago
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50 minutes ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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