Glorion Casino - Player's account is closed but continues to receive promotions.

After closing my account when I requested it because I had gambling problems, they keep sending emails.

Today I received one offering me a €5 bonus with a x65 requirement.

This is a joke. Get this: €5 free and you have to play it 65 times, I can't believe it.

And it's sent by someone named Laura, who I'm sure is the same person who sent me another email from the Casea casino, who didn't want to close my account, and Yabjoy filed a complaint.

I beg Guru to check this

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Dear jobertone,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Do I understand correctly that you currently don't have access to your casino account?
• When exactly did you lose access to your Glorion Casino account?
• Approximately how many emails have you received since then?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

I don't remember when the account was closed, but it was about a month ago, and I saw that it WAS closed.

After that, I continued to receive emails asking me to play, and I saw that they had reopened it.

All the best

Thank you very much for your reply, jobertone. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear jobertone,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina