HomeComplaintsGlorion Casino - Player's account is closed but continues to receive promotions.

Glorion Casino - Player's account is closed but continues to receive promotions.

Opened
Current status

Waiting for player to reply

6d 23h 10m 50s

Glorion Casino
Safety Index 8.0 High

Case summary

The player from Spain requests assistance after his account was closed due to gambling problems, yet he continues to receive promotional emails, including a €5 bonus with a 65x wagering requirement. He finds this situation unacceptable and believes there's an ongoing issue with the casino.

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Public
2 days ago
esTranslationgb

After closing my account when I requested it because I had gambling problems, they keep sending emails.

Today I received one offering me a €5 bonus with a x65 requirement.

This is a joke. Get this: €5 free and you have to play it 65 times, I can't believe it.

And it's sent by someone named Laura, who I'm sure is the same person who sent me another email from the Casea casino, who didn't want to close my account, and Yabjoy filed a complaint.

I beg Guru to check this

Automatic translation:
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Public
49 minutes ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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49 minutes ago

Dear jobertone,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

  • Do I understand correctly that you currently don't have access to your casino account?
  • When exactly did you lose access to your Glorion Casino account?
  • Approximately how many emails have you received since then?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina


jobertone has 6d 23h 10m 50s to reply

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