The player from Latvia is facing a delay in withdrawing a winning of 380 EUR from Gangsta Casino, despite providing all required KYC documents. The verification status remains 'In Progress', and the casino is not responding to emails, with Live Chat unavailable.
Gangsta Casino - Player’s withdrawal is delayed.
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Current status
Waiting for Casino Guru to reply
6d 0h 18m 39s
Gangsta Casino
Safety Index:HighCase summary
Discussion
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Public
4 days ago
Translation
Hello. Gangsta Casino is deliberately delaying the payment of a winning of 380 EUR (Transaction ID 496149).
I provided all the KYC documents, including a PDF statement for my Revolut virtual card, as requested by support. The verification status has remained "In Progress" for a long time.
The casino is ignoring my emails, and Live Chat is no longer available. Please help me resolve this issue and expedite the payment of my winnings. My casino nickname is Player160383.
Automatic translation:
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23 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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23 hours ago
Dear amizante,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- When have you submitted documents required for verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share with me your communication with the casino when attempting to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
