Gangsta Casino - Pelaajan kotiutus on viivästynyt.

Hello. Gangsta Casino is deliberately delaying the payment of a winning of 380 EUR (Transaction ID 496149).

I provided all the KYC documents, including a PDF statement for my Revolut virtual card, as requested by support. The verification status has remained "In Progress" for a long time.

The casino is ignoring my emails, and Live Chat is no longer available. Please help me resolve this issue and expedite the payment of my winnings. My casino nickname is Player160383.

Здравствуйте. Казино Gangsta Casino намеренно затягивает выплату выигрыша в размере 380 EUR (ID транзакции 496149).

​Мною были предоставлены все документы для KYC, включая выписку в формате PDF для виртуальной карты Revolut, как и требовала поддержка. На данный момент статус верификации "In Progress" не меняется уже долгое время.

​Казино игнорирует мои электронные письма, а живой чат (Live Chat) стал для меня недоступен. Прошу помочь в разрешении данной ситуации и ускорении выплаты моего выигрыша. Мой ник в казино: Player160383

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Dear amizante,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• When have you submitted documents required for verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino when attempting to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas