HomeComplaintsGAMBLR Casino - Player's account has been closed.

GAMBLR Casino - Player's account has been closed.

Opened
Current status

Waiting for Casino Guru to reply

3d 15h 36m 23s

GAMBLR Casino
Safety Index:High

Case summary

The player from Indonesia registered at the casino and successfully completed the verification process. After making a deposit and withdrawing funds, his account was suddenly blocked without explanation, and he is unable to access it. His account balance at the time of the block was 615$.

Public
Public
5 days ago

I registered at this casino 2 weeks ago and immediately passed the verification. Then I made the first deposit of about 20$ and played Baccarat. After the game, I successfully withdrew funds to my wallet. After that, I made a deposit of about 600$ and played BLACK JACK. I decided to withdraw 90$ and continued playing. After 10 minutes, I was logged out of my account and couldn't log back in. I contacted the support chat (the conversation is visible in the screenshot). They told me that there is no account with that username. But when I try to log in to my account, it says that it is blocked. I haven't used any bonuses and have only played in the live casino. At the time of the block, my account balance was 615$.

Public
Public
4 days ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
4 days ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GAMBLR Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
  • Have you received any confirmation regarding the registration in the casino or that your verification was successful? Please share these notifications with me if possible. My email is tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Waiting for approval
Waiting for approval
3 days ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
Subscribe to our newsletter for no deposit bonuses, free tournaments, new slots, and more.