Gamblezen Casino - Player’s account is closed for alleged multiple accounts.

hello, after i deposited 5000$, and inlost all, i deposited 60€ and won 1000€, i wanted to withaw it, and they closed my account bt saying that i have another account, but that’s not true.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear sevenSlotsYT,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hello, yes it posibble, i play a lot of casino w my friends.

yes i passed the KYC!

i never play with bonuses, i deposit my own money. I play for fun, not to win, i have a yt channel with over 94.000 subs and do gambling as content!

+ i demand to get the withdrawed money, or all of my deposited money back in the next 72 hours, or im gonna make the chargebacks, and both of you will receive a denigrating video, cause you re advertising SCAMM'S on casino.guru. Here:

[advertising link hidden]

the video is done, im waiting for the reply, and i'm uploading it to YouTube, thank you.

Also u can check my yt channel. on other casinos i have over 700.000$ wagerings, but this shit casino, is trying to not pay out 1000$ i dont care about it, but they verified my account, they let me to deposit, then they come and tell me i have multiple accounts? 🙂))))))) when it comes to withdraw?

Thank you for your reply.

Please note that we consider threats of initiating a chargeback as a valid reason to reject a player’s complaint. From the casino’s perspective, a chargeback may be viewed as an attempt to reverse a transaction that was already authorized and used, which is often treated as a potential breach of their terms.

Additionally, a history of chargebacks may affect your relationship with other online casinos in the future. Many operators share risk-related information, and accounts associated with chargebacks may be flagged as higher risk. As a result, casinos may take preventive measures, even if the chargeback was not directly related to their platform.

Furthermore, you mentioned that your friends created accounts from the same household or IP address. This may be considered a breach of the casino’s terms regarding multiple accounts. In such situations, when multiple accounts are accessed from the same internet connection or device, it becomes very difficult to verify that each account is used exclusively by a different individual.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.