The player from Norway deposited $5,000 and lost it, then deposited €60 and won €1,000. After attempting to withdraw his winnings, the casino closed his account, claiming he has another account, which he denies.
Gamblezen Casino - Player’s account is closed for alleged multiple accounts.
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Current status
Waiting for Casino Guru to reply
4d 3h 48m 23s
Gamblezen Casino
Safety Index:Very highCase summary
Discussion
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6 days ago
hello, after i deposited 5000$, and inlost all, i deposited 60€ and won 1000€, i wanted to withaw it, and they closed my account bt saying that i have another account, but that’s not true.
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3 days ago
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3 days ago
Dear sevenSlotsYT,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Could you please advise if you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
