Gamblezen Casino - Player's account access is restricted.

I joined the website from the uk no issues made numerous deposits then tried to log in and got a screen error 403 not permitted in your country so why take deposits in first place managed to find there terms and conditions and it said uk based players wouldn’t be allowed to use the casino and they cancel any deposits made I made the deposits in good faith emailed customer service eight times not one reply how can there own terms and conditions be breached by themselves tried everything no reply why take my money when there is no chance of a working account this isn’t my doing or my fault

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Dear Isabelle2025,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Gamblezen Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please provide the exact date of your registration at this casino?
• Have you used a VPN in order to access this website?
• Have you used your deposits in a gameplay? Have you accumulated any winnings?
• Do you currently have any funds in your player's account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Hi thanks for the response I joined on September 25 th

no I didn’t use a VPN at all

Yes I did play games but like I say the day after tried to log in nothing error screen appeared

no funds but now they’ve completely blocked me my point is this according to there own terms and conditions if I’m banned because I’m in the uk basically I deposited dead money because of this I deposited in faith if I can’t have an account there for a genuine reasons that’s not my fault under there own terms and condition’s the deposits should now be cancelled otherwise where ps the fairness in that still heard nothing from the casino will update if I do many thanks

They sent an email to my email inbox regarding one of there new games clicked the link managed to access there home page to at least speak to chat this was the conversation still nowhere still no correspondence from the company

Dear Isabelle2025,

thank you for your messages.

• Have you used all your deposited money in a gameplay?
• Does your registration form has your actual UK address of residence?

Thank you very much in advance for your reply.

Best regards,

Katarina

Yes to the first question and the second one honest answer I can’t remember I think so but maybe wrong

still no reply from casino like I’ve said the account was useless from the start because I wouldn’t of been able to withdraw anything back because they blocked the account raised a formal complaint they don’t seem to really care to be honest

Dear Isabelle2025,

thank you for your message.

Taking into consideration the fact that you have played your funds at this casino, I am worried I have no other option but to close this complaint. I understand your frustration when stating that the UK is a restricted country, however, you, as a player, have the responsibility to ensure you are registering at the casinos that accept the players from your GEO location. Also having doubts about the correctness of your registration details entered is not a good sign.

I understand your point of potential troubles when trying to withdraw funds, however, this issue remains hypothetical, since no winnings occurred.

After careful analysis of the information you so kindly provided I must close this complaint as unjustified.

I am sorry I could have not been of more help. If you feel this solution is not satisfactory, I highly recommend contacting Curacao Gambling Control Board, as they have more authority over online casinos than we have. You can file a complaint at complaints@cga.cw. You can refer to our article how to submit a complaint to regulator.

All the best,

Katarina