The player from Belgium faces a withdrawal issue with €17,000.06 withheld for over 21 days with a current pending transaction of €500 labeled as "In behandeling." He highlights multiple delays, including a false claim of a technical fault and a vexatious KYC request after a prior approval, prompting him to seek intervention due to potential breaches of MGA license conditions.
Funbet Casino - Player's withdrawal is delayed and account verification stalled.
Opened
Current status
Waiting for Casino Guru to reply
6d 12h 12m 10s
Funbet Casino
Safety Index:Above averageCase summary
Discussion
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yesterday
1. TOTAL DELAY: 21 days since win. My 3 x€500 Bank Transfer withdrawal has been "In behandeling" for 15 days since 06/04/2026 11:42:48. Total stalling: 20+ days.
2. FALSE TECHNICAL FAULT CLAIM: For the first 15 days, Funbet Live Support repeatedly claimed "technical fault" as reason for non-payment. No evidence provided. On 21/04/2026 their agent "Michel" admitted standard processing is "3 working days" - confirming breach.
3. VEXATIOUS KYC DELAY: On 24/04/2026 16:35, AFTER my MGA complaint was filed, Funbet requested KYC documents. My KYC was already approved as evidenced by:
- 8x prior successful Bank Transfer withdrawals to my verified account
- Current "In behandeling" status vs "Verification Required" status
- €17,000.06 balance visible
This re-request after 20 days + after regulatory filing constitutes deliberate obstruction under MGA license conditions.
4. ASKGAMBLERS MEDIATION: Failed UNRESOLVED 21/04/2026 13:01. Operator reason: "none".
EVIDENCE ATTACHED:
1. Screenshot: €17,000.06 balance + €500 pending 15 days - Transaction-ID 78f85f9e-018a-40a3-bc27-a5c997c22d45
2. Screenshot: Live Support "Michel" admitting 3-day standard vs 20-day reality
3. Screenshot: Funbet KYC request 24/04 after MGA filing
REQUEST:
Immediate MGA intervention for breach of license conditions 5.1 and 9.1 - unreasonable payment delays + vexatious KYC obstruction.
Operator: Funbet.com
Username: [email address hidden by Casino Guru]
Total amount withheld: €17,000.06
Awaiting Case # assignment for formal proceedings.
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12 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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12 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful withdrawals from this casino before?
- What types of games did you play to accumulate the winnings you have been trying to withdraw for the past 21 days?
- Did you accumulate these winnings with or without using a bonus?
- Which documents were you asked to provide on 24 April for verification? Have any of these documents been reviewed by the relevant department yet?
- When was the last time the casino communicated with you regarding the delay in processing your payment and the verification of your account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
