Funbet Casino - Player's withdrawal is delayed and account verification stalled.

1. TOTAL DELAY: 21 days since win. My 3 x€500 Bank Transfer withdrawal has been "In behandeling" for 15 days since 06/04/2026 11:42:48. Total stalling: 20+ days.

2. FALSE TECHNICAL FAULT CLAIM: For the first 15 days, Funbet Live Support repeatedly claimed "technical fault" as reason for non-payment. No evidence provided. On 21/04/2026 their agent "Michel" admitted standard processing is "3 working days" - confirming breach.

3. VEXATIOUS KYC DELAY: On 24/04/2026 16:35, AFTER my MGA complaint was filed, Funbet requested KYC documents. My KYC was already approved as evidenced by:

  - 8x prior successful Bank Transfer withdrawals to my verified account

  - Current "In behandeling" status vs "Verification Required" status

  - €17,000.06 balance visible

This re-request after 20 days + after regulatory filing constitutes deliberate obstruction under MGA license conditions.

4. ASKGAMBLERS MEDIATION: Failed UNRESOLVED 21/04/2026 13:01. Operator reason: "none".

EVIDENCE ATTACHED:

1. Screenshot: €17,000.06 balance + €500 pending 15 days - Transaction-ID 78f85f9e-018a-40a3-bc27-a5c997c22d45

2. Screenshot: Live Support "Michel" admitting 3-day standard vs 20-day reality

3. Screenshot: Funbet KYC request 24/04 after MGA filing

REQUEST:

Immediate MGA intervention for breach of license conditions 5.1 and 9.1 - unreasonable payment delays + vexatious KYC obstruction.

Operator: Funbet.com 

Username: [email address hidden by Casino Guru]

Total amount withheld: €17,000.06 

Awaiting Case # assignment for formal proceedings.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play to accumulate the winnings you have been trying to withdraw for the past 21 days?
• Did you accumulate these winnings with or without using a bonus?
• Which documents were you asked to provide on 24 April for verification? Have any of these documents been reviewed by the relevant department yet?
• When was the last time the casino communicated with you regarding the delay in processing your payment and the verification of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

Thank you for taking my case. Here are my answers:

1. **Have you made any successful withdrawals before?**

Yes. One successful withdrawal of €2,000 approximately 1.5 months ago. It was paid after 13 days. 

Since then: ZERO payments. Current issue is 2x €500 pending for 21+ days + €17,500 total balance now blocked. I annulate one by accident

2. **What types of games did you play to accumulate the winnings?**

Slots and Live Casino games only. No sports betting. No bonus abuse. Normal gameplay.

3. **Did you accumulate these winnings with or without using a bonus?**

WITHOUT BONUS. All deposits were real money, played without bonus, won €18500 total. 

Account currently shows "No active bonus". 

4. **Which documents were you asked to provide on 24 April? Have any been reviewed?**

I was fully verified BEFORE my €2,000 withdrawal 1.5 months ago.

Documents provided then: ID card, proof of address, bank statement.

Status: "Verified"

5. **When was the last time casino communicated regarding delay?**

Live Chat: Today 28 April. Response: "Still escalated to finance team, no timeline".

Email: No response in 21+ days despite 5+ emails sent.

**CRITICAL UPDATE TODAY 28 April 2026:**

After paying €2,000 once, Funbet has now BLOCKED all further withdrawals.

Account status: "Opnames geblokkeerd door beheerder"

Current balance held hostage: €17500 and 2 pendings of 500 and today they blocked my "withdraws"

Please mark case as URGENT. Belgian Gambling Commission will be informed tomorrow.

Thank you,

O. N.

today they want my verification i did it look

update they cancelled my verification they say i deposit with revolut, apple pay but i have all documents of my payements to them

Thank you for keeping me updated.

Could you please describe in more detail the issues you are currently experiencing with the verification of your account?

Have you ever used Revolut as a payment method for any deposits or withdrawals at this casino?

Are there any documents in your account that are still pending verification? If so, when was the last time you uploaded identity documents to the casino, and which documents were they?

Please also forward the most recent communication between you and the casino customer support regarding your account verification to veronika.f@casino.guru.

I send you all the information by email

i send them all my deposit with my bank but they don"t accept it

Dear Nazo3630

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Romi (romana.r@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Funbet Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Funbet Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Dear Romi,

We have sent an email attached with evidences for your further review.

Dear Nazo3630,

Following a review of your account regarding your recent withdrawal concerns, we have found that the previous pending withdrawal requests were cancelled from your end. The corresponding funds were subsequently utilized for gameplay in the slots.

Please be advised that there are currently no pending withdrawals or active balances associated with your account.

We trust that this information will assist in clarifying the matter for you.  

Our team extends its best wishes for your future endeavors. 

Warm regards, 

Funbet Casino team.

Thank you, Funbet Casino, for the information.

Dear user,

Unfortunately, as there is no amount left, we have to close this complaint now.

Best regards,

Romi