Funbet Casino - Player’s account has been closed without explanation.

After submitting a formal complaint, my Funbet account was immediately closed without any explanation, leaving me unable to access my balance and open bets.

Despite sending multiple emails to funbet.com and repeatedly contacting live chat, I only receive identical copy-paste responses telling me to email support again. No ticket number, no explanation, no escalation — just complete non-cooperation.

Payments were processed via iDEAL through third-party payment providers, which gave the impression of legitimacy. As a consumer, I relied on iDEAL as a trusted payment method. Closing accounts with funds and winnings still present, without transparency, is unacceptable.

I have escalated this matter to regulators and payment authorities due to the lack of response and refusal to resolve the issue.

I strongly advise other users to be extremely cautious until Funbet provides clear communication and restores access to affected accounts. DONT ABSOLUTE SIGN OR PLAY HERE

I am from holland and must use VPN to complaint this. This is very illegal what they do

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your most recent winnings at this casino?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Could you please explain the issue with iDEAL in more detail?

I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Veronika,

Thank you for your message and for your willingness to assist.

I will answer your questions point by point: Type of games played

My most recent winnings were accumulated through sports betting and live casino. I had open and settled bets, and my account showed a positive balance of approximately €2,000 after the time of closure

Previous withdrawals

I have not made a successful withdrawal yet, as my account was closed before I was able to request one, i had 5600 but it was impossible to Withdrawal it.

KYC verification

I had complete completed full KYC verification, nor was I requested to submit identity documents prior to the account closure.

Explanation regarding iDEAL

Deposits were made using iDEAL, processed through third-party payment providers. As a player, I relied on iDEAL as a trusted and regulated payment method. After the account closure, I lost access to my balance and open bets, and I have been unable to obtain any substantive explanation from the casino despite multiple attempts via email and live chat.

Reason for my original complaint

My initial complaint was not related to payments or withdrawals. It concerned a clearly incorrect betting market that was offered by the casino. I contacted support to point out this incorrect market and requested a correction.

Shortly after raising this issue, my account was closed with the explanation "closure due to admin.

am seeking either:

Thank you again for your assistance. I am happy to provide any additional information if needed.

Dear Veronika,

I would like to add an important new development to my complaint.

I have discovered that Funbet appears to have blocked my original registered email address. Previously, I always received replies from [email protected]. However, after the account closure, emails sent from my registered address receive no response at all.

As a test, I contacted Funbet using a different email address, and received a response from their support team. This strongly suggests that my original email address has been deliberately blocked, preventing me from communicating with the casino regarding my account, balance, and winnings.

This explains why my repeated attempts to resolve the issue via email were ignored and further demonstrates systematic non-cooperation and obstruction after my complaint.

I have evidence of this, including:

I believe this is highly relevant to the handling of my case and shows that I have been actively prevented from resolving the matter directly with the casino.

Thank you for taking this additional information into account.

Kind regards

Additionally, I have received official written confirmation from PAGCOR stating that FunBet is not licensed or accredited and may be considered illegal. This confirmation is available and can be provided as evidence.

I have acted transparently and cooperatively at all times. I am requesting CasinoGuru’s continued assistance to obtain:

All statements above are supported by screenshots, email correspondence, chat logs, and official confirmations, which I am ready to provide upon request.

Thank you very much for your time and support.

This is a follow-up to ticket #41289391.

Despite confirmation of receipt, I have still not received any substantive response. My account was closed after a complaint while €2001,50 in balance and winnings remains inaccessible.

This continued lack of response will be documented as non-cooperation and added to my ongoing cases with CasinoGuru, AskGamblers, payment authorities, and regulators.

I request an immediate written response under this ticket. They still dont react.

Hello CasinoGuru Team,

I would like to provide an important update regarding my complaint.

After I escalated the matter to the Anjouan Gaming Board, Funbet has now responded for the first time, confirming that my case is "active" and "prioritized".

However, no timeline or resolution has been provided yet, and my remaining balance of €2,001.50 is still unpaid. The account remains closed, and the response appears to be delaying rather than resolving the issue.

Hello Ugur21,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello,

Thank you for the update and the clarification. I understand the situation and appreciate that my case remains active and assigned to Veronika, given her familiarity with the details.

I will await her return and remain available should any additional information be required in the meantime.

Just to update you: Funbet has not provided any further response since their last message confirming that my case was "active and prioritized".

There has been no timeline, no explanation, and no payout of the remaining balance (€2,001.50).

Thank you for your continued assistance.

Kind regards, Ugur

I would like to provide a brief update for transparency.

The operator has now formally confirmed the permanent closure of my account. In the same message, they acknowledged that there is a remaining balance on the account and stated that they "will contact me shortly to discuss possible withdrawal options."

As of today, no concrete payout details, amount confirmation, or timeline have been provided.

I am currently awaiting their follow-up regarding the withdrawal of the remaining balance.

Thank you for keeping me updated and for your patience while I was away from the office.

Have you responded to the email you received from the casino yesterday, in which they informed you that you would be contacted regarding the payment of your remaining balance?

Could you also please clarify why it was initially impossible to process your withdrawal request? Any details or communication from the casino explaining this issue would be helpful for our investigation.

Hello Veronika,

Thank you for getting back to me.

Yes, I have responded to the casino’s email and clearly stated that I am only requesting the payout of my remaining balance. I am not asking for the account to be reopened.

Regarding the withdrawal: before the account closure, I was unable to process any withdrawal because the account was suddenly put "under administrative review" without any clear explanation or KYC request.

At this point, the operator has acknowledged that if there is a remaining balance and stated they will contact me about "possible withdrawal options," but no concrete details, amount confirmation, or timeline have been provided yet.

My sole request remains the payment of my balance.

Kind regards, Ugur

Dear Veronika,

I would like to provide a brief update. FunBet has now formally confirmed in writing that my account is permanently closed for administrative reasons and will not be reopened.

However, despite an earlier written statement from the casino that they would contact me regarding withdrawal options for my remaining balance, this has still not happened. Their most recent responses completely avoid addressing the balance and focus only on the account closure.

To be absolutely clear:

I have now sent FunBet a formal written demand requesting confirmation and payout of the balance within a reasonable timeframe.I am happy to provide screenshots of all correspondence, including their statement about contacting me regarding the balance.

I kindly ask for your help in urging the casino to:

Thank you again for your support. I appreciate your efforts in this matter.

Kind regards

A update they said to me

Hi, Ugur.  Please, be informed that, according to our Terms and Conditions, an account closure request must be submitted via email to [email protected] 

It's also worth mentioning that any balance on the account will be voided during the act of closure.

If you have any additional questions, please, do not hesitate to contact us via email [email protected]  or via Live Chat.

Thats really rare

Dear Ugur21

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello there,

Thank you Ugur21 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Funbet Casino for their help in resolving this complaint. We would like to know why the player's account was closed and what we can do to help resolve this issue.

Thank you!

Thank you for your message and for reaching out to FunBet on my behalf. I appreciate your assistance.

To clarify my position very clearly from the start

I am not requesting that my account be reopened.

I fully acknowledge that FunBet considers the account closure final.

My sole request is the payout of my remaining balance that was present at the time of closure.

Dear all,

We appreciate your patience.

We would like to inform you that we are working on the request with the highest priority.

Best regards,

FunBet Team

Thats not correct. I am waiting since 18-12-2025

Dear all,

We truly appreciate your patience.

Ugur21, we would like to inform you that we have contacted you via email in order to request your details to be able to withdraw your remaining balance.

Please check when it is possible.

Best regards,

FunBet Team

I saw it and give a react with my bank account. I see the balance as soon ass possible, so we can close this case.

Dear Ugur21, Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear FunBet Support Team,

I am following up on your previous email in which you confirmed that my remaining balance would be returned as a gesture of goodwill.

I have already provided all requested bank details in full. However, I have not yet received any confirmation that the payout has been initiated, nor have I received the funds.

Could you please confirm:

I kindly request your update within 12 hours, as this matter has already been pending for some time.

Thank you for your cooperation. I look forward to your prompt response.

Kind regards,U***

Hai Peter, they have do nothing since the last message and dont response anymore

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ugur21,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Peter