The player from Spain faced issues with withdrawal delays that exceeded the stated three business day timeframe after depositing several hundred euros and winning. They highlighted a withdrawal limit of €500 and expressed concerns regarding automated responses, accusing the casino of attempting to hold onto their money. The Complaints Team noted that the casino had confirmed the withdrawals had been processed and the funds sent, although they might take a few working days to appear in the player's account. As a result, the complaint was considered resolved, pending confirmation from the player.
Funbet Casino - Player reports delayed withdrawals and poor service.
Closed
Our verdict
Player stopped responding
Amount: €2,300
Funbet Casino
Safety Index:Above averageCase summary
Discussion
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9 months ago
Translation
After depositing money (several hundred euros) and winning, they cause problems with withdrawals. They deliberately delay withdrawals, exceeding the 3 business day deadlines they indicate, and continue to make excuses and delay the process. Not to mention that they have withdrawal limits of €500.
If you're thinking of playing at this casino, I recommend you don't put in a single €.
They try to hold your money so you can spend it again or keep it for yourself, and they only send you automated messages. They literally don't provide any service. It's a scam.
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9 months ago
Dear Gorkadonos,
Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve encountered with your withdrawals.
To assist you further, could you please provide more information by answering the following questions:
- What specific reasons or explanations has the casino given for the delayed withdrawals?
- Are there any pending withdrawal requests currently in your account? If so, when exactly were they submitted, and what amounts did you request for withdrawal?
- Have you previously made any successful withdrawals from this casino?
- Have you completed the full KYC (Know Your Customer) verification process?
I hope we will be able to help you resolve this matter as soon as possible.
Thank you in advance for your reply.
Best regards,
Veronika
Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.
The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.
Stay cautious, and if you have any doubts, please reach out to us directly.
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9 months ago
TranslationGood afternoon,
Funbet offers no explanations or claims whatsoever. They simply respond to emails and live chat with automated messages, without giving a fixed date, stating that the situation has been escalated to the finance department and that they will do so as soon as possible. (Lie)
I currently have a total of €2,300 in my account, and I have three pending requests for €500, as it doesn't allow withdrawals of more than €500 and I can't have more than three active withdrawal requests. Therefore, both the funds from the requests and the remaining funds are frozen in my account.
I made the withdrawals on the 3rd, 4th and 5th as it only allows €500 withdrawals every 24 hours.
I have never received or had any type of withdrawal request approved.
As for verification, they won't let me verify because they claim my account doesn't require verification.
They say that if I ever need this verification, it will appear in the "verify my account" section. So far, there's no option to upload any files.
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9 months ago
TranslationUpdate, I just received €500 and the page has disappeared.
I have €1,800 in the account and when I try to access the page it says the page doesn't exist or the server is down.
I suspect they've changed domains or taken it down on purpose.
By the way, when you try to access funbet.com it sends you directly to funbet3.com
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9 months ago
TranslationIndeed, as I mentioned earlier, the page is completely down. It doesn't allow access to the dashboard, and I've verified with third-party tools that it's impossible to access the server.
They still tell me via support email to take several steps like clearing the browser cache, phone cache, etc., which is useless since the page is completely down or the server has gone down.
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9 months ago
TranslationWell, nothing. The page is completely down. They don't provide any explanation and don't respond to emails with solutions.
Simply automatic messages, and the last ones I sent, they didn't even reply.
I have €1,800 in my account and I'm seeing that I'm going to lose it because I've been scammed.
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9 months ago
TranslationThey keep holding the money. They respond with automated messages, and there's no way to talk to anyone.
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9 months ago
TranslationThey keep holding my money. They reply repeatedly with automated messages, and it's impossible to talk to anyone. Honestly, I'm starting to think I've lost my money. I'm attaching photos of the responses they provide.
It's desperate.
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9 months ago
Dear Gorkadonos,
Thank you for reaching out to us.
First and foremost, we want to apologize for the delay and the inconvenience, that might have caused.
We are working with the relevant department in order to process your request in a timely manner.
Unfortunately, the account withdrawal limits depend on the VIP level of your account, which is calculated by your activity 90 days prior to the request.
As soon as we have an update regarding your request, we will inform you.
Best regards,
Funbet Casino Team
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9 months ago
TranslationI understand the issue of levels and withdrawals. It's simply a strategy to prevent withdrawals and delay them even further.
I have requested 3 withdrawals since last week and my money is completely frozen. No response or clarification whatsoever.
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9 months ago
TranslationLike me, quite a few players are reporting this. You can find several reviews on the Trustpilot page.
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9 months ago
TranslationTo clarify, these withdrawal requests exceed the promised 3 business day turnaround time. One was submitted on June 4th, another on the 5th, and the next on the 9th.
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9 months ago
TranslationI'm still exactly the same, with automated responses like the previous message. Withdrawals outside the promised deadlines and no solution.
They are clearly trying to delay payments due to lack of liquidity or fraud.
I've never seen this kind of thing in a casino.
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9 months ago
TranslationWithout any solution, they continue to delay payments, more automated messages, and another day without receiving my money. What a scam.
I will continue with the lawsuit until I find them.
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9 months ago
TranslationThey're still exactly the same: automated messages, delays, and no clear answers. These people are scammers.
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9 months ago
TranslationAs I mentioned earlier, they now claim there's been a problem. They've frozen my funds, and I'm forced to file a police report and go after this website at its root.
Authentic fraud, it's a scam page.
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9 months ago
TranslationI'm informing you that you have just been reported to your hosting provider, the consumer protection agency, Google, and have been reported to the national police.
You're not going to fool anyone again.
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9 months ago
TranslationThis is the kind of answers I'm getting now.
They laugh at people.
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9 months ago
Dear Gorkadonos,
I understand your frustration. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you. Thank you for your understanding and patience.
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9 months ago
Dear Gorkadonos,
We apologize for the delay.
We are happy to confirm that your withdrawals have been processed, and the money have been sent from our side.
The funds can take a few working days to appear in your account, however, this is subject to the payment method used and your bank standards.
There are no more pending withdrawals in your account.
If you have any more questions, let us know.
Best regards,
Funbet Casino Team
