The player from Germany sought clarification on whether he was blacklisted from casinos belonging to a group, as he had not received answers from any of the casinos within that group. He requested assistance in obtaining a response. The Complaints Team explained that since the casino was not withholding any balance or blocking his account, they could not address the player's concerns about his eligibility to play at various casinos. As a result, the complaint was closed as rejected.
Funbet Casino - Player is inquiring about the account status.
Closed
Our verdict
Unjustified complaint
Amount: €100
Funbet Casino
Safety Index:Above averageCase summary
Discussion
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8 months ago
Translation
Dear Casino guru team, I ask for your help
I would like to know if I am blacklisted for this license group
Can I play for this casino
the casino does not give me an answer to this question
or rather all casinos belonging to this license group do not give me an answer to this question
I need your help to get an answer
I just want to know if I can play for these casinos with this license group
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8 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Funbet Casino.
Please note we are not able to help you with GDPR related queries. The casino operates without a valid license based on available information.
If you have issues trusting the casino, I would recommend that you unsubscribe from the casino's marketing communication and that you don't play there. If you have any particular concerns regarding the casino, I would recommend you discuss them on our forum: https://casinoguru-de.com/forum
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino?
- Does the casino withhold any balance on your account currently?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Have you registered any previous accounts in the casino?
- Could you please share with me your communication with the casino regarding the issues to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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8 months ago
TranslationI have no money on it
I would like you to invite the casino to talk and help me
I just want to know if I can play with the data I entered for registration
There is no answer from the casino
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8 months ago
TranslationDear Casino Guru Team I would like to remind you that you are a platform that is responsible for helping players
This is about the general security of verification and payout
so that no problems can arise in the future
Therefore, I ask you to invite the casino to talk to us about this in order to get an answer to this question together.
So that we don't have any problems later if we win or want to be verified
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8 months ago
TranslationIt is important to mention again that I have received information that I am excluded from the administration of your partner casinos that work for the same company as this casino
I'm really worried if I was allowed to play for this casino if their partner casinos who work for the same administration don't allow me to do so I lost 100€
Because the casino gave me the green light to play
Here is the evidence that I am excluded from the administration of the partner casinos they do not allow me to play
Why does this casino allow me to play
I would like an explanation
If I am really not allowed to play, I want my 100 euros back that I lost because I was not allowed to play
The casino must check it properly
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8 months ago
TranslationWhy does the casino give me the green light to play if I am blocked from their administration
I would like an explanation
I would like to know if my data is really blocked for administration
Please invite the casino to the discussion so that it provides the correct information
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7 months ago
Thanks for your replies.
- Have you requested a self-exclusion in any of the online casinos from the screenshots?
- Have you been informed of breaking any rules in this online casino?
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7 months ago
TranslationNo, I have not requested self-exclusion
And I didn't break any rules
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7 months ago
Translationmy data is blocked for these companies
Invicta Tech Limited
NovaForge Ltd
Stellar Ltd.
Which casinos in these groups am I allowed to play at and which ones am I not allowed to play at?
I would like to find out with your help
I have the right to know this information, after all it is my data
the casinos that work for these companies do not give an answer to this question
As a player, I must be able to know which company I am allowed to play in and which I am not
Casino Fat pirate allows me to play but Casino Wazamba does not allow me to play
CASINO pistolo says that I am not banned from their license and administration
But Casino Rabona says that I am excluded from their administration and cannot use their services
Although they use the same administration and license
What a huge misunderstanding
I need clarification on this
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7 months ago
Thanks for the explanation.
If this casino isn't withholding any balance and didn't block your account, there is nothing we can confront the casino about it. If you have issues trusting the casino, I would recommend that you don't deposit there.
We unfortunately can't intervene in the issues you are describing, as we can't inquire about hypothetical issues, nor penalize the casino if they fail to address them. Consequently, the complaint will be closed as rejected. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
