Fruta Casino - Player is frustrated by misleading deposit bonus.

They offered deposit bonus through rmail where they say "deposit 20euros, to get 50, free spins 20snt worth" and when i made the deposit thet are trying to say: " we actually meant it is for high roller casino" but clearly the email came from fruta snd all the links and everything is Fruta nothing is saying anything about high roller in the rmail, so thet try to lie to me and get me to deposit more for their other casino.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation:

• Have you activated any bonuses at Fruta Casino before?
• Did you make the €20 deposit while the bonus was available? According to the screenshots of the email you sent me, the offer was valid for one day only, from 14:15 to 23:45.
• According to the email you received from customer support, the promotional offer was a welcome bonus that you have already used in Fruta Casino before. Have you used such an offer in the past?
• Have you played any games with your €20 deposit, or is the full amount still in your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Mikkolaitala,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru