Forzabet.live Casino - Player’s deposit is confiscated due to gambling concerns.

Dear Casino Guru,

In the following complaint, I would like to express my concerns about the responsible gambling policy applied by Forza.bet.

Earlier, I made a €700 deposit and I have been struggling with a gambling addiction for quite some time. After depositing, I hesitated a lot about playing and eventually decided that I was afraid of relapsing. I explained this clearly to the live chat agent, but despite my deposit still being in my account balance, they refused to return it.

I clearly stated in the chat that I have a gambling addiction and that I am afraid of relapsing, to which the agent responded:

"You can only get it back once you have wagered it once."

In my opinion, this does not fall under a responsible gambling policy. When I asked whether an exception could be made, and whether my account could be closed immediately with the deposit refunded, I was told that in that case I would lose the money.

Is this allowed?

In my view, they should have responded appropriately due to their duty of care.

Thank you.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Forza.Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made previous deposits in the casino?
• Is your player's account verified?
• Is your account restricted in any way?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas