The player from the United Kingdom had two pending withdrawals but could not access the casino's website, which was unavailable at the time. Attempts to email the casino failed due to a domain error. Despite the player confirming that he had tried multiple devices and browsers and had recently submitted withdrawal requests, no further communication was received from him after the initial inquiries. The complaint was closed due to the player's lack of response, and no resolution was reached at that time.
Forzabet.live Casino - Player is unable to access casino for withdrawal.
Closed
Our verdict
Player stopped responding
Amount: £900
Forzabet.live Casino
Safety Index 8.0 HighCase summary
Discussion
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6 months ago
I have 2 pensding withdrawals but for some reason today I can log in to the casino . The website in not available and I’ve tried to sent emails ( we’ve been emailing for some other reason )but it says the domain can’t be found .
is there any chance che yiu could help with this ?
thanks
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6 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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6 months ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you tried clearing your cookies and cache, deleting your browser history, or using a different browser or device to access the casino website?
- Have you tried typing the casino name into Google and selecting the first working link?
- Could you please send me a screenshot of the error you see when you try accessing the casino website?
- When exactly did you submit your pending withdrawal requests?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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6 months ago
Yes Ive done all the above and tríes a different devices as well .
i submitted withdrawals yesterday and the day after yesterday. Also yesterday I was still using the website .
please find the Puc attached
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5 months ago
Has the casino customer support responded to any of your emails? Please forward me all the communication between you and the casino regarding this issue at veronika.f@casino.guru. Thank you for your cooperation.
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5 months ago
Dear Gabouk87,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
