HomeComplaintsFortunica Casino - Player’s account has been closed.

Fortunica Casino - Player’s account has been closed.

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Current status

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1d 10h 7m 44s

Fortunica Casino
Safety Index:Below average

Case summary

The player from Australia provided receipts and invoices to the casino as proof of payment, but did not receive funding for his account. After multiple delays and promises to resolve the issue, he was informed that he has been banned from messaging about his funds.

Public
Public
1 week ago

I payid them gave them reicpt and and invoices to show proof they got it they never funded my account told me to wait 24 hours 3 times in a row then sfter sll that thry told mr wait 5 bunniess days after all thst back they told me im been banned just so i csnt messagse for my fund funny casino need to me shut down ONE THINK IF YOU NOTICE YOU PHONE OR WHST YOUR PLAY IT ON THEY WILL REMOTE SCREEN SHAARE IF YOU NOCITCE YOUR LAGGING IN THE WEBSITE I NOTICEE MY PHONE SND FO

Public
Public
5 days ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
5 days ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fortunica Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Is the deposit recorded in your deposit history? Under what status?
  • Have you made any previous successful deposits in the casino using the same payment method?
  • Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Edited by a Casino Guru admin
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5 days ago
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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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4 days ago
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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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3 days ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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