Flappy Casino - Player faces balance discrepancy after switching games.

The real balance between when i changed game from pizza pizza to zombie carnival as you can see in picture and when i have emailed and chat with them idont get real answers…

Dear rythm811,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any withdrawal requests on 29 May between playing the two games? Kindly send me the screenshot of your transaction history.

Do I understand correctly that you reached out to the casino customer support through both chat and email? Could you please forward me their email reply along with any other relevant communication tat could help us with the investigation? My email address is veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear rythm811,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.