Flagman Casino - Player's withdrawal is delayed.

I did deposit using interac ,crypto and instadebit.

They refused my withdrawal and mentioned you can't withdraw using interac neither crypto.

I cant believe that.My account is fully verified .they ask me to wait 2 weeks to review my account ..that's totally unacceptable.I

Dear rrgnagib,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore, this doesn’t necessarily have to be the casino’s mistake.

• Have you made any successful withdrawals before?
• Is there any alternative withdrawal method that you could use instead?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi- a quick update that the casino decided to block my account and take my winning beacuse I mentioned I would file a complain if they didn't pay.When I initiate the complaint,they said they would reopen my account to get me to withdraw funds and processing time is 24 hrs.I contacted them today and they said it might take 3 weeks to receive the payment which doesn't make any sense.

Important facts:

●My account is fully verified

● I did deposit using interac ,crypto,and instadebit and the agent told me you can only use instadebit!in spite of the fact that interac and crypto r available for withdrawal

●they called me on Sunday May 25th to make extra verification and I was fully verified in addition to 20 minutes verification call that was recorded by my phone.After I complete all verification, they started to play games again and wanted me to wait for 3 weeks to process my withdrawal.

●Their term is that they process payment in 2 hrs up to 24 hrs....now they want me to wait for 3 weeks.

I did attach a proof of my verification and my pending transaction.

I did attach a screenshot proving that they blocked my account beacuse I am complaining

A quick update: the casino did mention that they would process my payment via interac in 7 business days beacuse the system .As we all know that interac is INSTANT [SOMETIMES TAKES 30 MINUTES MAXIMUM] ,Taking into consideration my account is fully verified,and I have been waiting for few days now,I feel it's unfair to keep me for that long for no reason.

Another frustration, I did reach out today to cadino to make sure they would pay as they promise in 7 days.The agent did reply and said it takes 10 working days to process my withdrawal via interac.

Here is a screenshot to prove the latest frustrating information from the casino

A new update ,the casino promise that I will get paid by Tuesday June 03/25 ,and worst case scenario by June 06 as shown in this screenshot.

Alright, let's give it a few more days. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Hi- I have received my payment in full.

Thank you

Ramy

Dear rrgnagib,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru