HomeComplaintsFiery Play Casino - Player's payout has been delayed.

Fiery Play Casino - Player's payout has been delayed.

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Waiting for Casino Guru to reply

5d 4h 49m 32s

Fiery Play Casino
Safety Index:Above average

Case summary

The player from Germany requested a withdrawal three weeks ago, but the casino is rejecting official bank PDFs, causing delays in her payout.

Public
Public
5 days ago

The casino is rejecting official bank PDFs to delay my payout."

file

Public
Public
2 days ago

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Public
Public
2 days ago

Dear doa82,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the withdrawal at the casino.

To better understand your situation and to assist you effectively, I would like to ask a few clarifying questions:

  • Can you specify the reason provided by the casino for rejecting your bank PDFs?
  • Have you received any communication from the casino regarding your withdrawal request since you submitted it?
  • What method did you use to request the withdrawal?
  • Have you tried providing alternative documents? If yes, what were they?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra



Waiting for approval
Waiting for approval
2 days ago
deTranslationgb
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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