The player from Switzerland faces issues as the casino isn't accepting his documents for account verification, preventing him from making a withdrawal. After two weeks of trying, he wants his funds returned.
FeliceBet Casino - Player's withdrawal is delayed due to document issues.
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Waiting for Casino Guru to reply
6d 16h 11m 17s
FeliceBet Casino
Safety Index:LowCase summary
Discussion
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3 days ago
Translation
The casino is not accepting my documents to verify my account and to withdraw money. It's been two weeks and I've been putting it off. I have doubts. I want my money back.
Automatic translation:
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11 hours ago
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11 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Which documents did you submit to the casino that are still pending verification?
- Have any of your documents already been approved by the casino?
- Did the casino specify any reason why certain documents could not be verified? If yes, what instructions or recommendations did they provide for making them acceptable?
- What types of games did you play in order to accumulate your winnings?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
