FeliceBet Casino - Pelaajan kotiutus viivästyy asiakirjaongelmien vuoksi.

The casino is not accepting my documents to verify my account and to withdraw money. It's been two weeks and I've been putting it off. I have doubts. I want my money back.

il casino non accetta i miei documenti per verificare il conto e per poter prelevare, sono passate due settimane in cui continuavo a rimandare, ho dei dubbi, rivoglio i miei soldi

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which documents did you submit to the casino that are still pending verification?
• Have any of your documents already been approved by the casino?
• Did the casino specify any reason why certain documents could not be verified? If yes, what instructions or recommendations did they provide for making them acceptable?
• What types of games did you play in order to accumulate your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika