The player from Australia encountered issues with cancelled withdrawals and did not receive his funds back. Every attempt to communicate with support resulted in the chat being abruptly ended. The player was contacted by the Complaints Team for clarification and additional details to investigate the issue. However, due to the player's lack of response to inquiries and reminders, the complaint was closed without resolution. The player retained the option to reopen the complaint if he chose to resume communication.
FatPirate Casino - Player’s withdrawals get cancelled.
Closed
Our verdict
Player stopped responding
Amount: A$1,500
FatPirate Casino
Safety Index:Above averageCase summary
Discussion
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2 months ago
I made few withdrawles they cancel but then dont give money back every time i try talk to support the end chat half way through
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2 months ago
Important notice:
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2 months ago
Dear Meisiiisme,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing with your withdrawals and with the casino’s support ending chats unexpectedly.
To better understand what happened, could you please clarify a few points for us?
- When exactly did you request your withdrawals, and what amounts were involved?
- Did the casino provide any explanation for cancelling them?
- Was the money returned to your casino balance after the cancellations, or is it no longer visible in your account?
- Is your account currently fully accessible, or have you noticed any restrictions?
If you have any communication from the casino regarding these cancelled withdrawals, please feel free to forward it to petronela.k@casino.guru so we can review it.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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2 months ago
Dear Meisiiisme,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petronela
Casino.Guru
