FatPirate Casino - Pelaajan kotiutukset peruutetaan.

I made few withdrawles they cancel but then dont give money back every time i try talk to support the end chat half way through

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Meisiiisme,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing with your withdrawals and with the casino’s support ending chats unexpectedly.

To better understand what happened, could you please clarify a few points for us?

• When exactly did you request your withdrawals, and what amounts were involved?
• Did the casino provide any explanation for cancelling them?
• Was the money returned to your casino balance after the cancellations, or is it no longer visible in your account?
• Is your account currently fully accessible, or have you noticed any restrictions?

If you have any communication from the casino regarding these cancelled withdrawals, please feel free to forward it to petronela.k@casino.guru so we can review it.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear Meisiiisme,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru